Introduction Welcome to Voumed, a premier health tourism facilitator operated by Medguide Group LLC. This Privacy Policy, last updated on 27th January 2024, sets forth our commitment to protecting the privacy and security of the personal information of our clients and website visitors. It details the manner in which Voumed collects, uses, processes, and safeguards user information. Consent By accessing and using our services, including our website www.voumed.com, you acknowledge and consent to the practices described in this policy. Your continued use of our services following any changes to this policy will constitute your acceptance of such changes.

Personal and Contact Information: We collect information that you voluntarily provide to us, including your name, email address, telephone number, and any other contact details. This information is essential for us to communicate with you and provide our services effectively. Medical Information: In facilitating health tourism services, we may collect sensitive medical information that you voluntarily share with us. This information is crucial for identifying suitable healthcare providers and tailoring our services to your needs. Usage and Technical Data: When you visit our website, we automatically collect certain information about your device and your visit, such as your IP address, browser type, and pages visited. This data helps us understand how our website is used and how we can improve user experience.

Service Provision: Your personal and medical information is used to connect you with suitable healthcare providers in our network and assist with related travel arrangements. Communication: We use your contact information to communicate with you about your inquiries, bookings, and other aspects of our services. Improvements and Customization: We analyze the collected data to enhance our website's functionality, improve our services, and personalize your experience. Marketing and Promotions: With your explicit consent, we may use your information to send you promotional materials and updates about our services. Sharing and Disclosure of Information Healthcare Providers: We share relevant information with healthcare providers in our network to facilitate the arrangement of medical services. Third-party Service Providers: We collaborate with various service providers for travel arrangements, accommodation, and other ancillary services. Only necessary information is shared with these providers. Legal and Regulatory Requirements: We may disclose your information if required by law or if we believe in good faith that such action is necessary to comply with legal processes or protect the rights, property, or safety of Voumed, our users, or the public.

Safeguarding Measures: We employ robust security measures, such as SSL encryption, to protect your data from unauthorized access, alteration, and misuse. Employee Access: Access to your personal information is strictly limited to authorized employees who require it to perform their job functions. Continuous Review: Our security practices are continually reviewed and updated to ensure the highest level of protection.

For our clients from the European Union, we adhere to the General Data Protection Regulation (GDPR). This includes: Explicit Consent: We obtain explicit consent for processing personal data, particularly sensitive information like health data. Data Rights: We ensure your rights to access, rectify, delete, or port your personal data are upheld.

Role of Voumed: Voumed acts as a facilitator connecting clients with healthcare providers. We do not provide medical services directly and are not liable for the medical services rendered by healthcare providers in our network. Accuracy of Information: While we strive to provide accurate and up-to-date information, we do not warrant the completeness or accuracy of the information provided by healthcare providers.

Voumed, including Medguide Group LLC, its affiliates, officers, directors, employees, agents, and suppliers, shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses, resulting from (a) your access to or use of or inability to access or use our services; (b) any conduct or content of any third party on our services; (c) any content obtained from our services; and (d) unauthorized access, use or alteration of your transmissions or content, whether based on warranty, contract, tort (including negligence) or any other legal theory, whether or not we have been informed of the possibility of such damage.

The content within Voumed’s website is obtained from corresponding healthcare providers in our network. Voumed strives to ensure the accuracy of this information but does not guarantee its validity or completeness.

Changes to This Policy We reserve the right to modify this Privacy Policy at any time. Any changes will be promptly reflected on this page, and we will indicate the date of the most recent update at the top of the page. Contact Us For any questions or concerns regarding this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at info@voumed.com. We are committed to addressing your privacy-related inquiries promptly and effectively. Jurisdiction and Governing Law This Privacy Policy shall be governed by and construed in accordance with the laws of the UAE, without giving effect to any principles of conflicts of law. Any dispute arising in connection with this Privacy Policy will be subject to the exclusive jurisdiction of the courts of the UAE.